Last updated: January 2024
About UK GDPR
The UK General Data Protection Regulation (UK GDPR) provides individuals with enhanced rights over their personal data. As a data controller, ravine-craft is committed to complying with these regulations and ensuring transparent data processing practices.
Data Controller Information
ravine-craft acts as the data controller for personal information collected through our website and services.
Contact Details:
ravine-craft
47 Victoria Street
Sheffield S1 2JB
United Kingdom
Email: [email protected]
Lawful Bases for Processing
We process personal data under the following lawful bases:
Contractual Performance
Processing necessary to provide our property consultation services, including property searches, viewing arrangements, and tenancy support.
Legitimate Interests
Processing for business operations, service improvements, security measures, and direct marketing to existing clients. We conduct legitimate interest assessments to balance our interests against your rights.
Legal Obligation
Processing required to comply with legal requirements, including tax regulations, anti-money laundering obligations, and regulatory requests.
Consent
Where we rely on consent for specific processing activities (such as marketing communications to prospective clients), you may withdraw consent at any time without affecting the lawfulness of prior processing.
Your Rights Under UK GDPR
Right to Access (Article 15)
You have the right to obtain confirmation of whether we process your personal data and, if so, access to that data along with supplementary information about processing purposes, categories, recipients, and retention periods.
Right to Rectification (Article 16)
You may request correction of inaccurate personal data or completion of incomplete data we hold about you.
Right to Erasure (Article 17)
Also known as the "right to be forgotten," you may request deletion of your personal data in certain circumstances, including when data is no longer necessary for its original purpose or when you withdraw consent.
Right to Restrict Processing (Article 18)
You may request restriction of processing while we verify data accuracy, assess legitimate interest objections, or pending determination of whether our interests override yours.
Right to Data Portability (Article 20)
Where processing is based on consent or contract and carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
Right to Object (Article 21)
You may object to processing based on legitimate interests or for direct marketing purposes. We will cease processing unless we demonstrate compelling legitimate grounds.
Rights Related to Automated Decision-Making (Article 22)
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects. We do not currently engage in such automated decision-making.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected]. We will respond to requests within one month, though this period may be extended by two additional months for complex requests.
We may need to verify your identity before processing requests. There is generally no charge for exercising these rights, though we may charge a reasonable fee for manifestly unfounded or excessive requests.
Data Protection Impact Assessments
We conduct Data Protection Impact Assessments (DPIAs) for processing activities likely to result in high risk to individuals' rights and freedoms, ensuring appropriate safeguards are implemented.
International Data Transfers
When transferring personal data outside the UK, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or transfers to countries with adequacy decisions from the UK government.
Data Breach Notification
In the event of a personal data breach posing risk to your rights and freedoms, we will notify the Information Commissioner's Office within 72 hours and communicate directly with affected individuals when required.
Complaints
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Website: ico.org.uk
We encourage you to contact us first so we may address your concerns directly.