Last updated: January 2024
Introduction
ravine-craft ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our property consultation services.
By using our services, you consent to the data practices described in this policy. If you do not agree with these practices, please discontinue use of our website and services.
Information We Collect
Personal Information You Provide
When you engage with our services, we may collect:
- Name and contact details (email address, postal address)
- Property search preferences and requirements
- Budget and timeline information
- Employment status and income details (for tenancy referencing support)
- Correspondence records from consultations and communications
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address and browser type
- Pages visited and time spent on site
- Referring website addresses
- Device information and operating system
How We Use Your Information
We use collected information for the following purposes:
- To provide and improve our property consultation services
- To communicate with you regarding enquiries and service delivery
- To identify properties matching your stated requirements
- To process payments and maintain accurate records
- To comply with legal obligations and resolve disputes
- To analyse website usage and improve user experience
Legal Basis for Processing
We process your personal data based on:
- Contractual necessity: Processing required to fulfil our service agreement with you
- Legitimate interests: Business operations, service improvement, and fraud prevention
- Legal compliance: Meeting regulatory requirements
- Consent: Where you have explicitly agreed to specific processing activities
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information with:
- Service providers who assist our business operations (payment processors, IT support)
- Professional advisors (legal, accounting) when necessary
- Regulatory authorities when required by law
- Property owners or letting agents, with your explicit consent, during the tenancy application process
Data Retention
We retain personal information for as long as necessary to provide services and fulfil legal obligations. Typically:
- Active client records: Duration of service engagement plus 6 years
- Enquiry records: 2 years from last contact
- Website analytics data: 26 months
Your Rights
Under applicable data protection laws, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Object to or restrict certain processing activities
- Request data portability in machine-readable format
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at [email protected].
Data Security
We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
International Transfers
Your information is primarily processed within the United Kingdom. If data is transferred outside the UK, we ensure appropriate safeguards are in place in compliance with applicable data protection laws.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically. Significant changes will be communicated via website notice or email. Continued use of our services following changes constitutes acceptance of the revised policy.
Contact Information
For questions about this Privacy Policy or our data practices, contact:
ravine-craft
47 Victoria Street
Sheffield S1 2JB
United Kingdom
Email: [email protected]