Last updated: January 2024
Acceptance of Terms
By accessing and using this website (ravine-craft.com), you accept and agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use this website or our services.
About Our Services
ravine-craft provides property consultation and search services to assist tenants in finding rental properties in Sheffield and surrounding areas. We act as consultants representing tenant interests and do not operate as letting agents, property managers, or landlord representatives.
Our revenue derives from service fees paid by clients. We do not receive commissions or payments from property owners or letting agents for recommending specific properties.
Service Limitations
While we endeavour to provide accurate and helpful information, please note:
- Property availability, pricing, and features are subject to change without notice
- We cannot guarantee successful tenancy outcomes as final decisions rest with property owners and their agents
- Information provided is based on data available at the time and may become outdated
- Market conditions, referencing requirements, and landlord criteria are beyond our control
User Responsibilities
When using our website and services, you agree to:
- Provide accurate and truthful information in all communications and enquiries
- Use our services only for lawful purposes
- Not attempt to gain unauthorised access to our systems or other users' information
- Not transmit harmful code, spam, or malicious content
- Respect intellectual property rights contained on this website
Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of ravine-craft or its content suppliers and is protected by intellectual property laws.
You may view and print content for personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works without our written permission.
Third-Party Links
This website may contain links to third-party websites for your convenience. We are not responsible for the content, accuracy, or practices of linked websites. Inclusion of any link does not imply endorsement.
Limitation of Liability
To the fullest extent permitted by law:
- We provide this website and its content "as is" without warranties of any kind
- We are not liable for any indirect, incidental, special, or consequential damages arising from use of our website or services
- Our total liability for any claim shall not exceed the fees paid by you for our services in the preceding 12 months
- We do not guarantee uninterrupted or error-free website operation
Indemnification
You agree to indemnify and hold harmless ravine-craft, its officers, employees, and agents from any claims, damages, costs, or expenses arising from your breach of these terms or misuse of our services.
Service Fees and Payments
Service fees are as published on our Services page at the time of engagement. We reserve the right to modify pricing with reasonable notice. Specific payment terms will be confirmed in individual service agreements.
Cancellation and Refunds
Cancellation and refund policies vary by service type:
- Consultation fees are non-refundable once sessions commence
- Search and negotiation success fees are payable only upon confirmed tenancy
- Viewing fees are non-refundable once viewings are arranged
Detailed terms are provided in individual service agreements.
Dispute Resolution
We encourage resolution of disputes through direct communication. If issues cannot be resolved informally, disputes shall be governed by the laws of England and Wales, and the courts of England shall have exclusive jurisdiction.
Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes become effective upon posting to this website. Your continued use of the website following changes constitutes acceptance of revised terms.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Entire Agreement
These Terms of Use, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and ravine-craft regarding use of our website and services.
Contact Information
For questions about these Terms of Use, please contact:
ravine-craft
47 Victoria Street
Sheffield S1 2JB
United Kingdom
Email: [email protected]